Water systems are designed, assembled, and packaged in the U.S.A.
Water Filter and Salt-Free FutureSoft® System
1,000,000 GALLONS CAPACITY
Benefits of Combining Our
Whole House Water Filter System with Salt-Free Water Softener
Combining our Whole House Water Filter System with our Salt-Free Water Conditioner gives you and your home the cleanest water on the market. Not only are you providing you and your family contaminant free water, but you’re also extending the life of your household appliances by reversing the damaging effects of corrosion.
First, your water will go through our whole house water filtration system.
In stage 1, sand, silt, clay, and other sediment are filtered through our 5 micron sediment pre-filter. After the sediment is filtered out, stage 2 pushes the water through a KDF media which removes harmful chemicals such as chlorine, as well as addresses many of the contaminants found in municipal water. Stage 3 was designed using a catalytic carbon media which removes organic contaminants including chlorine, chloramine, VOCs, pesticides and herbicides to name a few. Last but not least, stage 4 includes our innovative design created to eliminate channeling while producing more contact time.
Next step, the filtered water will go through our salt-free water softener alternative.
The FutureSoft softener outperforms every other system in the industry. Through years of trial and error, we feel confident that we are the future of salt-free water softening/conditioning systems.
Unlike salt-based softeners which use ion exchange to remove hard water minerals from water, salt-free water softeners use a physical process known as Template Assisted Crystallization (TAC). This process converts the hardness-causing minerals in the water to a hardness crystal that will not stick to any surface in your home. Again, keeping your appliances and hot water heaters free of hard water scale build up. Salt-free softeners are also known as water conditioners because they do not actually “soften” the water; They condition (or neutralize) it. And because these types of systems do not trap any minerals, there’s no need for a cleaning cycle to remove captured ions.
We are one of the few manufacturers who use premium certified components giving your system optimum performance with reliability and durability. With over 20 years experience in water quality and a strong conviction that every family deserves the absolute purest water available, SpringWell is driven to ensure the best products at the best price with an industry-leading 6-month money back guarantee.
Not Sure If FutureSoft System is Right For You?
Call or chat one of our trained Water Specialists to discuss the pros and the cons and see if
FutureSoft Salt Free is right for you.
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Overall Benefits of our Whole House System
Removes Harmful Contaminants
Our whole house water filter systems grant you absolute control by removing and reducing the most while retaining the best, giving you multiple lines of defense against these contaminants: Chlorine, Chloramine, Haloacetic Acids, MTBE & TTHM, PFOA, PFAS, PFOS, Herbicides, Pesticides, Odor, Taste, and moreHealthier Water for your Family
Great tasting water at every tap with our whole house filtration systems. Get clean, healthy, great tasting water by filtering out chlorine and other harmful contaminants that cause bad taste and odors. Using our whole house water filtration system ensures you’ll be drinking better than bottled water straight from your tap.
Cleaner & Better Tasting Food
Using our whole house water filter system will ensure your food and beverages will taste even better and more refreshing. The amount of chlorine and chloramine in our water alone will make our food taste funky. Studies show, cleaner water used while cooking, results in stronger flavors and a more pure taste!
Prevents & Cleans Existing Scale
Hard water is a result of mineral build up as well as one of the biggest issues when it comes to your home’s plumbing and appliances. Using our Salt Free System will extend the life of your household appliances by reversing the damaging effects of corrosion. With our Salt Free system, you no longer will need to use harsh chemicals and salts.Low Maintenance
Our innovative salt-free technology was built so no water is wasted and no electricity is needed. Unlike most water softener kits, our system doesn’t use salts.Help Soften Skin & Hair
The more pure your water is, the more pure your skin and hair will be. Filtered water removes bacteria, chemicals, and harmful contaminants that can overall damage your skin. There’s a reason why spa owners only use filtered water, it’s to ensure clear beautiful results.How Our 4 Stage Filtration System Works
When dealing with the contaminants that we see in our water sources today it’s imperative that the water filtration system is designed to work properly. As we mention with our salt free water softeners, it’s not just about adding some filtration media to a tank and hoping for the best. It’s about design and creating the most contact time possible with the water to remove as many contaminants as possible. SpringWell has a proprietary design inside the tank that allows the most contact time with the water of any system. The design even allows extreme contact under low flow circumstances and eliminates channeling altogether. With the highest-quality carbons and a proprietary up-flow design, SpringWell has the system that will protect your family and all your water filtration needs.
How Our Salt-Free System Works
FutureSoft media inside the tank is only half the equation! To just pour some media inside a tank and hope for the best is typical in our industry and many companies try to get away with it. That is not the case with the FutureSoft system. Again, years of experience and thorough testing led us to design a tank and internal parts that fluidize the media bed better than any other design on the market. Fluidization is the key to forming calcium crystals. The FutureSoft media converts the hardness in the water to calcium crystals which will not stick to anything even under extreme temperatures. It’s only with the media and the fluidization properly working together that you can achieve this.
Frequently Asked Questions
What are the replacement filter costs and how often do you need to replace them?
The system overall is extremely low maintenance. You will need to replace the 5 micron filter (inside blue canister) every 6 to 9 months. We sell a 2 pack of filters for $40.18 which includes two sediment filters with o-rings and lube.
Will the whole house water filter system reduce the water pressure in my home?
Each water filtration system is built to ensure you have no drop in water pressure. We build the systems based on the amount of full bathrooms you have in your home. If you have 1-3 full bathrooms then selecting our 1-3 bathroom drop down will give you a flow rate of 9 GPM while our 4-6 bathroom unit will give you 12 GPM and 7+ giving you 17 GPM. Be sure when comparing our whole house water systems to others that you ensure that you have at the very least 9 GPM flow rate or you may experience drop in water pressure in your home.
What GPM will each system have and which should I choose?
Is this water filter good for a home on a private well?
If your private well water causes brown/orange staining or your water smells like rotten eggs, then you should consider installing our whole house well system.
What is the best whole house water filter system for city water?
Springwell’s whole house water filter system is the best system for city water. With it’s state of the art design and highest grade coconut shell activated carbon combined with KDF media, you’re sure to have great tasting water at every tap. If you’re on a private well, then our whole house well filter system is what you need.
Will my water hardness change after installation?
No, your water hardness will not change if you were to test the water after installing the salt free water softener. The salt free softener does not remove the hard water minerals from your water, it simply crystalizes them to prevent the hardness from sticking and forming scale while improving the lifespan of your homes pipes and appliances.
Flo Smart Water Monitor & Shutoff
Optional Ad-On
Peace of Mind… with Leak Detection and Automatic Shutoff
Water damage is 6x more likely than a fire, yet we have smoke detectors in every room, but we don’t think to install leak detectors. Unfortunately most homeowners don’t even know about leak detection until it’s already too late. This device learns your home’s water usage patterns to identify abnormalities like running water or small leaks and will automatically turn off water to prevent damage.
No Drop in Water Pressure
Choosing a SpringWell Water System ensures you will have no drop in water pressure! We Guarantee!
The Importance of Water Pressure:
What's the point of purchasing a water system, installing it, and getting great tasting water if you're going to have drop in water pressure? That's why at Springwell Water, we build our systems based on the number of bathrooms you have in your home to ensure you get no drop in water pressure.
Here's what you need to think about! The average shower uses 2.1 gallons of water per minute. If your home has 3 full bathrooms and all three showers are turned on at the same time, this means you'll be using about 6.3 gallons per minute (GPM). You need to make sure you are purchasing a system with at least 8 GPM in case your appliances are on as well as kitchen sink, etc.
Our competitors tend to under value the importance of water pressure. Make sure you're not creating a new issue by solving another.
Springwell Water Filtration
1-3 Bathroom Unit - 9 GPM
4-6 Bathroom Unit - 12 GPM
7+ Bathroom Unit - 20 GPM
Competitor's Standard GPM
1-3 Bathroom Unit - 6 - 7 GPM
What to Expect
Once the FutureSoft water softener system is installed, depending on the age of your home and the plumbing will depend on what you will see.
- If you live in a new home, you can be sure the system will protect your plumbing, hot water heater, dishwasher, showers, etc. It is designed to protect under high temperatures and low or high water usage.
- If you live in an older home with older pipes and such then you will start to experience a clean out period. Depending on water usage, this can take up to 90 days. FutureSoft softener will actually break down and the clean the inside of your pipes and heating elements. As this happens, you will experience an increase in spotting wherever water evaporates. You will mostly see this in the shower, counter tops, shower heads, and faucets. We recommend you flush your hot water heater after the first month of use.
What NOT to Expect
Once the FutureSoft water softener is installed, you will not have a slippery feel to the water as you would have with a salt-based water softener. This doesn’t mean it’s not working. FutureSoft is not adding any sodium to the water and is retaining the important, healthy minerals in your water.
A water hardness test would not show a reduced hardness. How do I know it’s working? The FutureSoft is a salt-free system that does not pull out the hardness to replace them with sodium. The hardness minerals, calcium and magnesium are still present and being crystallized. You will no longer have the downside to hard water, i.e., scaling, etching and clogging of aerators while retaining the beneficial minerals. Also, since the minerals are not being pulled out of the water, you will not be lowering the pH, which can cause water to become acidic helping it to stay alkaline which is very beneficial for you and your home.
UV Water Purification System Add-On (Optional)
Strong enough to kill Cryptosporidium & Giardia
The Importance of Water Pressure:
Looking for a feature-laden premium UV water purification system, then Springwell UVC5-15 line of whole home UV purification systems should be your choice. In looking at this line, one easily sees how this product is truly different from everything else in the market. Springwell's state-of-the-art UVC5-15 series controller is a constant current electronic power source housed in a splash-proof case and comes standard with a "future-proof" expand ability port for future upgrades or options. A color user interface allows for easy visual identification of remaining lamp life and any error or fault codes. The UV water filter system even incorporates QR codes to access lamp change information and videos via web access.
What does UV kill?
UV technology is proven to control microbiological (bacteria & virus) issues in water including E.coli, Cryptospordium and Giardia lamblia. Our UV system kills 99.9% of harmful pathogens, viruses, and bacteria to protect your home against contaminated water.
NO MORE STRESS ABOUT BOIL WATER ALERTS
Add UV to your System
Our Springwell's UVC5-15 system offers a high 15 GPM system with 30mj/cm2 which gives you one of the most powerful UV systems in the industry.
Would you like to finance your filtration system?
Make easy monthly payments over 3, 6, or 12 months
You can finance the purchase of your Whole House Water Filtration System today. Click on the Affirm logo at check out to see if you qualify.
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How to Install Your Filter & Softener System
Are you the DIY type?
Are you handy? Are you familiar with plumbing and piping? Then this may be a job for you! If not, then we strongly recommend hiring a professional plumber or handyman. Ease of installation depends on your specific home, home’s piping size and type. We will provide you with bypass valve and 1″ elbow fittings. All you need to provide is your own piping and fittings to attach to the system. Watch our video for more details.
Or you can hire a plumber/handyman.
If you’re not handy (not all of us are), you will just need to hire a handyman or plumber! Prices may vary depending on your location and where your main water line is coming into your home.
What's Included in the CSF1 & CSF4
All of our water filtration systems come with an the following components allowing for easy installation. We also provide you with detailed installation instructions as well as an installation video to walk you through each step. Order a Springwell Water Filtration System today and start living a healthier life.
Hose Bib Assembly
2 X Bypass Valves
Mounting
Bracket
2 x 1" MNPT Fittings
Not Sure If FutureSoft Salt Free Softener is Right For You?
Call or chat one of our trained Water Specialists to discuss the pros and the cons and see if
FutureSoft Salt Free is right for you.
Installation Connectors –Add-On
SpringWell’s Connector Installation Add-On is the perfect solution for making installation easy. Our 24 inch Component allows for easy connection without additional elbows, glue, and the standard plumbing components. Purchase yours today and make your installation easy.
Real Reviews from Real Customers
Frequently Asked Questions
What are the annual maintenance costs of my sediment pre-filter?We recommend changing the pre-filter every 6-9 months depending on water usage. That's around $34.95 per year if you were to change the filters every 6 months.
Can my water system be installed outside?Yes, our SpringWell Water Systems can be installed outdoors as long as the temperatures are above freezing.
How often will I need to change the media inside my tank?- With our Carbon Media you should change your media out every 10 years or 1 million gallons.
Water Softeners make the water feel slippery or “Soft”. Does your system do that?Our salt-based water softeners do make the water feel slippery. That isn’t because the hardness level has gone down. It’s due to the fact that sodium has been introduced to the water that is why you get that feeling. With a salt-free conditioner you won’t get that slippery feeling because there is no salt involved in the process.
Will I have to replace the salt-free media?No, our proprietary salt-free media will never need to be replaced. Our proprietary salt-free media is non-sacrificial.
Why should I choose SpringWell Water?With over 20 years experience in water quality and a strong conviction that every family deserves the absolute purest water available, SpringWell is driven to ensure the best products at the best price with an industry-leading 6-month money back guarantee.
Do I have to hire a professional plumber to install my Water System?Our systems can easily be installed by all the DIY people out there. Our systems use a simple in/out connection. However, if you feel better about having a local plumber or handyman install your system, that is fine too. Whichever way you choose your system will still be under warranty.
Whole House Water Filter - Product Specifications
Note: Do not use where water is microbiologically unsafe!
WHOLE HOUSE WATER FILTER - CF1
| BATHROOMS: | 1-3 |
| CAPACITY: | 1,000,000 Gallons |
| TANK WIDTH: | 9" |
| TANK HEIGHT: | 48" (52" with head) |
| FLOW RATE: | 9 GPM SERVICE |
| CONNECTION SIZE: | 1" |
| OPERATING PRESSURE: | 25-80 PSI |
| OPERATING TEMPERATURES: | 36-120 F |
| PRE-FILTER CHANGE/ REPLACEMENT: | EVERY 6-9 MONTHS |
| MEDIA CHANGE/ REPLACEMENT: | EVERY 10 YEARS OR 1 MILLION GALLONS |
WHOLE HOUSE WATER FILTER - CF4
| BATHROOMS: | 4-6 |
| CAPACITY: | 1,000,000 Gallons |
| TANK WIDTH: | 10" |
| TANK HEIGHT: | 54" (58" with head) |
| FLOW RATE: | 12 GPM SERVICE |
| CONNECTION SIZE: | 1" |
| OPERATING PRESSURE: | 25-80 PSI |
| OPERATING TEMPERATURES: | 36-120 F |
| PRE-FILTER CHANGE/ REPLACEMENT: | EVERY 6-9 MONTHS |
| MEDIA CHANGE/ REPLACEMENT: | EVERY 10 YEARS OR 1 MILLION GALLONS |
WHOLE HOUSE WATER FILTER - CF+
| BATHROOMS: | 7+ |
| CAPACITY: | 1,000,000 Gallons |
| TANK WIDTH: | 13" |
| TANK HEIGHT: | 54" (58" with head) |
| FLOW RATE: | 20 GPM SERVICE |
| CONNECTION SIZE: | 1.5" |
| OPERATING PRESSURE: | 25-80 PSI |
| OPERATING TEMPERATURES: | 36-120 F |
| PRE-FILTER CHANGE/ REPLACEMENT: | EVERY 6-9 MONTHS |
| MEDIA CHANGE/ REPLACEMENT: | EVERY 10 YEARS OR 1 MILLION GALLONS |
FutureSoft Salt-Free Softening - Product Specifications
Media: FutureSoft
SALT-FREE WATER SOFTENER - FS1
| BATHROOMS: | 1-3 |
| TANK WIDTH: | 6" |
| TANK HEIGHT: | 35" (39" with head) |
| FLOW RATE: | 12 GPM SERVICE |
| FLOW DIRECTION: | UPFLOW |
| RECOMMENDED OPERATING TEMPERATURE: | 34-120 F |
| OPERATING PRESSURE: | 20-80 PSI |
| Ph RANGE: | 7.0 - 9.5 |
| HARDNESS GPG MAX: | 81 |
| SALINITY, MAX PPM: | 35000 |
| IRON, MAX PPM: | 0 |
| MANGANESE, MAX PPM: | 0 |
| FREE CHLORINE, MAX PPM: | 3 |
| COPPER, MAX PPM: | 0 |
| OIL, MAX PPM: | 0 |
| HYDROGEN SULFIDE, PPM: | 0 |
SALT-FREE WATER SOFTENER - FS4
| BATHROOMS: | 4-6 |
| TANK WIDTH: | 9" |
| TANK HEIGHT: | 48" (52" with head) |
| FLOW RATE: | 15 GPM SERVICE |
| FLOW DIRECTION: | UPFLOW |
| RECOMMENDED OPERATING TEMPERATURE: | 34-120 F |
| OPERATING PRESSURE: | 20-80 PSI |
| Ph RANGE: | 7.0 - 9.5 |
| HARDNESS GPG MAX: | 81 |
| SALINITY, MAX PPM: | 35000 |
| IRON, MAX PPM: | 0 |
| MANGANESE, MAX PPM: | 0 |
| FREE CHLORINE, MAX PPM: | 3 |
| COPPER, MAX PPM: | 0 |
| OIL, MAX PPM: | 0 |
| HYDROGEN SULFIDE, PPM: | 0 |
SALT-FREE WATER SOFTENER - FS+
| BATHROOMS: | 7+ |
| TANK WIDTH: | 13" |
| TANK HEIGHT: | 54" (58" with head) |
| FLOW RATE: | 20 GPM SERVICE |
| FLOW DIRECTION: | UPFLOW |
| RECOMMENDED OPERATING TEMPERATURE: | 34-120 F |
| OPERATING PRESSURE: | 20-80 PSI |
| Ph RANGE: | 7.0 - 9.5 |
| HARDNESS GPG MAX: | 81 |
| SALINITY, MAX PPM: | 35000 |
| IRON, MAX PPM: | 0 |
| MANGANESE, MAX PPM: | 0 |
| FREE CHLORINE, MAX PPM: | 3 |
| COPPER, MAX PPM: | 0 |
| OIL, MAX PPM: | 0 |
| HYDROGEN SULFIDE, PPM: | 0 |
Our Industry-Leading Warranty
Manufacturer's lifetime warranty against defects
To the end user (customer), SpringWell Water ("SpringWell") warrants that all "covered items" including its fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:
- Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
- Accident or defects caused by acts of God, such as fire or freezing.
- Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.
Conditions of Privately owned Well Water (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria:
- Absence of hydrogen sulfide characterized by the presence of sulfur gas / rotten egg smell.
- The said water should be free of oils. Presence of which will coat the media leading to a reduction in its performance and efficiency.
- Levels of copper exceeding 1.30 mg/L are considered high and thus unacceptable.
- Presence of iron and/or manganese in the water will cause the media to become oxidized.
In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 1-800-589-5592 for your pre-treatment needs.
SPRINGWELL PREMIUM WHOLE HOUSE WATER FILTER SYSTEM
Manufacturer's Lifetime Warranty against defects on all covered items
To the end user (customer), SpringWell Water ("SpringWell") warrants that it's fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:
- Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
- Accident or defects caused by acts of God, such as fire or freezing.
- Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.
SpringWell Guarantee of Performance
SpringWell Water assures its Customers that the Carbon exclusive to SpringWell can reduce chlorine and chloramine levels below minimum detection levels (MDL) forthwith. This guaranteed performance is for 6 years or 1 million gallons.
SPRINGWELL FUTURESOFT SALT-FREE WATER SOFTENERS
Manufacturer's lifetime warranty against defects
To the end user (customer), SpringWell Water ("SpringWell") warrants that all its FutureSoft salt-free water softeners shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:
- Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
- Accident or defects caused by acts of God, such as fire or freezing.
- Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.
Conditions of Privately owned Well Water (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria:
- Absence of hydrogen sulfide characterized by the presence of sulfur gas / rotten egg smell.
- The said water should be free of oils. Presence of which will coat the media leading to a reduction in its performance and efficiency.
- Levels of copper exceeding 1.30 mg/L are considered high and thus unacceptable.
- Presence of iron and/or manganese in the water will cause the media to become oxidized.
In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 1-800-589-5592 for your pre-treatment needs.
SPRINGWELL PRODUCT WARRANTIES
Lifetime Warranty on all SpringWell Water products
To the end user (customer), SpringWell Water ("SpringWell") warrants that all "covered items" including its fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
Limited Warranty for a period of 10- years
To the end user (customer), SpringWell Water ("SpringWell") warrants that the following Covered items- retention tanks and mineral tanks (14" or larger) shall be free of any defects in material and workmanship for a period of 10-years under normal application, service and use.
Limited Warranty for a period of 5- years
To the end user (customer), SpringWell Water ("SpringWell") warrants that its solid-state electronic heads shall be free of any defects in material and workmanship for a period of 5-years under normal application, service and use.
LIMITATIONS AND RESPONSIBILITIES
The obligation of SpringWell to the customer:
Subject to these warranties the cost of labor covered for the replacement or repair of Covered Items. This includes the replacement of Cover Items such as filter cartridges, elements or lamps.
To the Customer:
Prior to return or repair, it is binding on the Customer to obtain from SpringWell Water a return goods authorization number. The option to return the Covered Items freight prepaid is reserved to SpringWell.
Return of Covered Items:
Following repair or replacement, Covered Items under these warranties shall be returned to the initial point of shipment by prepaid standard freight.
Should the Customer prefer to use the Expedited freight options, they'll be expected to bear the expenses.
Warranty:
- Warranties will not cover for defects or damage arising from:
- Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
- Accident or defects caused by acts of God, such as fire or freezing.
- Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.
- Improper maintenance such as failure to replace filters or media at the appropriate time will be judged as "neglect". So also, the installation of any system on water conditions beyond the recommended specification for that particular system will render the warranty void and non-binding.
- Only a registered owner is entitled to warranties under the condition the owner owns/lives in the home where the system was installed initially. Warranty will be considered nulled if the system is removed from the location it was installed initially.
- Warranty begins on the date the product is delivered to the customer.
- This warranty qualifies and represents all other warranties to the customer, whether expressed or implied. This warranty disclaims without limitation implied warranties of merchantability or fitness for a particular purpose or treatment of certain water conditions.
- SpringWell's liability as contained in this warranties shall not exceed the product's cost.
- SpringWell will not be held liable for any loss, incidental or consequential damages. Including damages or expenses of any kind such as loss of use resulting from installation, use, inability to use the Covered Items, or any water treatment system the Covered Items are incorporated into.
- The laws of the state of Florida govern these warranties and it may change without notice at any point in time.
Shipping Policy
Free Shipping
We aim to ship orders within 24 hours, but due to Covid19 the shipment may delayed up to 4 days. All orders $29.00 and over receive free shipping. If you order on the weekend, please note that we do not work every weekend, therefore expect your order to be shipped out from SpringWell Water the next business day! 🙂
Billing Information
Your credit card will be billed as SpringWell Water.
Shipping: Tracking your products
You will receive a tracking ID via your preferred e-mail for every order. Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier's tracking system it is possible that tracking information will become unavailable. If this happens, we kindly advise that you allow for up to 48-hours for our data base to update; meanwhile always feel free to contact customer service for more information regarding your order.
Undeliverable Packages
Sometimes we do have packages returned as "undeliverable." That said, we offer full refund minus shipping cost (in cases where delivery failed due to address error not the fault of SpringWell Water) for all undeliverable packages returned to us.
We do not re-ship undelivered packages. However, if you are still interested in items returned undelivered, kindly place a new order on our online store. However, contact us if any of these occurs: 1). You suspect your package won't be delivered as addressed; 2). You are yet to receive a notice confirming its return; or 3). Its weeks past the estimated delivery date and you are yet to get a refund.
Refused Shipments
SpringWell Water, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. For items refused before delivery, SpringWell will not be held liable for the shipping cost. SpringWell reserves the right to charge 25% restock plus freight/shipping charges for all refused packages.
Damage and/or Lost Shipment
For claims of damaged or lost items (Small Package), return must be made within 10- days of delivery. As for freight shipment, it is the responsibility of the customer to inspect and report any damage/ loss to the freight driver right away. For purpose of filing claims, we may request photos of damage from you. Please, due to the meticulous process involved, investigations may take up to 5 or 14 business days for loss and damage claims.
Policy on cancellation
You reserve the right to cancel any order before the shipping process commences. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. However, you are allowed to return the item for a refund. Contact our customer service via phone (not email) to initiate a cancellation of your order.
Return Policy
General Return Policy
We accept, within six (6) months the return of all SpringWell brand items in their original condition for a full refund. However, shipping charges are not refundable- return shipping charges will be borne by the customer and SpringWell has the right to charge a 25% restock fee for all returned items.
For Water Test kits, you hold the right to return the item unused within 30 days.
Lastly, the following charges on taxes, brokerage, shipping, and customs as well as border crossing charges on shipments are not refundable.
Satisfaction Guarantee
We invite you to try these products for six (6) months; subsequently you're free to return the product if you're not satisfied for a full, 100% refund minus a 25% restocking fee. However, return shipping cost is the responsibility of the customer. Taxes, brokerage, customs and border crossing fees on international shipments are not refundable; Note: water conditions must be in line with manufacturer specs.
Product Exchange
Contact customer support if you received a faulty item and wish to replace it for the same type of item. You will receive a prepaid return label from customer support to finalize the return process. A new shipment will be sent to you once we confirm the return of the faulty item.
If you are interested in another product and would like to exchange an item for it, please return the original item per our return policy then go ahead to place a new order for the product you desire. Please note that you can place a new order immediately without waiting for us to receive the original item.
Shipping Policy
Free Shipping
We aim to ship orders within 24 hours, but due to Covid19 the shipment may delayed up to 4 days. All orders $29.00 and over receive free shipping. If you order on the weekend, please note that we do not work every weekend, therefore expect your order to be shipped out from SpringWell Water the next business day! 🙂
Billing Information
Your credit card will be billed as SpringWell Water.
Shipping: Tracking your products
You will receive a tracking ID via your preferred e-mail for every order. Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier’s tracking system it is possible that tracking information will become unavailable. If this happens, we kindly advise that you allow for up to 48-hours for our data base to update; meanwhile always feel free to contact customer service for more information regarding your order.
Undeliverable Packages
Sometimes we do have packages returned as “undeliverable.” That said, we offer full refund minus shipping cost (in cases where delivery failed due to address error not the fault of SpringWell Water) for all undeliverable packages returned to us.
We do not re-ship undelivered packages. However, if you are still interested in items returned undelivered, kindly place a new order on our online store. However, contact us if any of these occurs: 1). You suspect your package won’t be delivered as addressed; 2). You are yet to receive a notice confirming its return; or 3). Its weeks past the estimated delivery date and you are yet to get a refund.
Refused Shipments
SpringWell Water, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. For items refused before delivery, SpringWell will not be held liable for the shipping cost. SpringWell reserves the right to charge 25% restock plus freight/shipping charges for all refused packages.
Damage and/or Lost Shipment
For claims of damaged or lost items (Small Package), return must be made within 10- days of delivery. As for freight shipment, it is the responsibility of the customer to inspect and report any damage/ loss to the freight driver right away. For purpose of filing claims, we may request photos of damage from you. Please, due to the meticulous process involved, investigations may take up to 5 or 14 business days for loss and damage claims.
Policy on cancellation
You reserve the right to cancel any order before the shipping process commences. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. However, you are allowed to return the item for a refund. Contact our customer service via phone (not email) to initiate a cancellation of your order.
Return Policy
General Return Policy
We accept, within six (6) months the return of all SpringWell brand items in their original condition for a full refund. However, shipping charges are not refundable- return shipping charges will be borne by the customer and SpringWell has the right to charge a 25% restock fee for all returned items.
For Water Test kits, you hold the right to return the item unused within 30 days.
Lastly, the following charges on taxes, brokerage, shipping, and customs as well as border crossing charges on shipments are not refundable.
Satisfaction Guarantee
We invite you to try these products for six (6) months; subsequently you’re free to return the product if you’re not satisfied for a full, 100% refund minus a 25% restocking fee. However, return shipping cost is the responsibility of the customer. Taxes, brokerage, customs and border crossing fees on international shipments are not refundable; Note: water conditions must be in line with manufacturer specs.
Product Exchange
Contact customer support if you received a faulty item and wish to replace it for the same type of item. You will receive a prepaid return label from customer support to finalize the return process. A new shipment will be sent to you once we confirm the return of the faulty item.
If you are interested in another product and would like to exchange an item for it, please return the original item per our return policy then go ahead to place a new order for the product you desire. Please note that you can place a new order immediately without waiting for us to receive the original item.
