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LIFETIME WARRANTY
On Tanks & Valves*
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Whole House Well/Iron System + Whole House Filtration + Salt Based Softener System
Certified Components + Lifetime Warranty + 6 Month Money Back Guarantee
Combining our Whole House Well System with our Whole House Water Filter and Salt Based Water Softener Combo System gives you one of the most powerful Private Well Systems on the market. Not only are you providing you and your family contaminant free water, but you’re also removing hard water minerals and extending the life of your household appliances by reversing the damaging effects of corrosion.
First, the water will go through our Whole House Well System
The SpringWell AIO System can remove up to 8 PPM of Hydrogen Sulfide, up to 7 PPM Iron and 1 PPM Manganese. A daily backwash will remove the accumulated contaminants and replenish the filter media bed. The regeneration process also adds a fresh air pocket to the system.
Second, your water will go through our pre-sediment filter, then whole house water filtration system.
In stage 1, sand, silt, clay, and other sediment are filtered through our 5 micron sediment pre-filter. After the sediment is filtered out, stage 2 pushes the water through a KDF media which removes harmful chemicals such as chlorine, as well as some heavy metals. Stage 3 was designed using a catalytic carbon media which removes organic contaminants including chlorine, chloramine, VOCs, pesticides and herbicides to name a few. Last but not least, stage 4 includes our innovative design created to eliminate channeling while producing more contact time.
Last, the filtered water will go through our salt based water softener.
Once the water has been filtered through step one, our Innovative Salt Based Water Softener turns hard water into “soft” water through a process called ion exchange. Using the electronic metered valve mounted atop the resin tank, the system measures water by the gallon before running a cleaning cycle. Once the resin bed reaches its saturation point, the cleaning cycle begins. During the cycle, a series of back flushes purge the trapped minerals and flushes them out of the system. When water flows through the resin bed inside the tank, salts like sodium and potassium chloride are exchanged with hardness-causing minerals (primarily calcium and magnesium), resulting in “soft” water. The salts are also replenished in the resin bed during the cycle and the system is ready to go again.
We are one of the few manufacturers who use premium certified components giving your system optimum performance with reliability and durability. With over 20 years experience in water quality and a strong conviction that every family deserves the absolute purest water available, SpringWell is driven to ensure the best products at the best price with an industry-leading 6-month money back guarantee.
No More Orange & Black Staining
Our system is designed specifically to address Sulfur, Manganese, and Iron. Say goodbye to stained toilets, sinks, and hello to clean/bright appliances and more.
No More Rotten Egg Smell
Sulfur is one of the worst smelling chemicals in your well water, and with our powerful filtration system removing up to 8 PPM, we guarantee your water will smell clean and fresh. No more hesitation about taking showers, washing your face, cooking, etc.
Cleaner & Better Tasting Food
Using our whole house water filter system will ensure your food and beverages will taste even better and more refreshing. Studies show, cleaner water used while cooking, results in stronger flavors and a more pure taste!
Removes Contaminants With NO Maintenance
Our system grants you absolute control by helping you remove the most while retaining the best, giving you multiple lines of defense against these contaminants:
Carbon Filtration Unit Removes These Harmful Contaminants
Our whole house water filter systems grant you absolute control by removing the most while retaining the best, giving you multiple lines of defense against these contaminants:
Better Tasting Water
Great tasting water at every tap. Get clean, healthy, great tasting water by filtering chlorine and other contaminants that cause bad taste and odors. Using our whole house water filtration system ensures you’ll be drinking better than bottled water straight from your tap.
Cleaner Clothes With Less Detergent
Softer water with less harmful chemicals and minerals will give your clothes a more long lasting brighter whites and colors. Utilizing our Salt based water softener will help you reduce the use of detergents by up to 40%.
Prevents Scale & Hard Water Build-Up
Hard water is a result of mineral build up as well as one of the biggest issues when it comes to your home’s plumbing and appliances. Using our Salt Based Water Softener System will extend the life of your household appliances by preventing future hard scale build-up.
Softer Skin & Healthier Hair
The more pure your water is, the more pure your skin and hair will be. Filtered water removes bacteria, chemicals, and harmful contaminants that can overall damage your skin. There’s a reason why spa owners only use filtered water, it’s to ensure clear beautiful results.
How Our Well Water Filtration System Works
The SpringWell Air Injection Oxidizing Filter System is a single tank system that is an efficient and cost-effective system for the removal of Iron, Sulfur and Manganese! The SpringWell AIO maintains an “air pocket” in the top of the tank while the system is in service. As the water passes through the air pocket, iron, sulfur, and manganese is oxidized. Additionally, dissolved oxygen will add to the water. The SpringWell AIO System then filters the oxidized iron, sulfur and if present, manganese from the water.
The SpringWell AIO System comes with an electronic control valve that is completely automatic, so once it is programmed it’s set it and forget it. By utilizing a patented piston in the control valve we are able to put the whole oxidation process in one tank, keeping maintenance costs and downtime to a minimum.
Step 1
Water flows through a pocket of air in the top of the tank oxidizing the iron, sulfur or manganese.
Step 2
The oxidized material or sulfur gas is trapped in the bed of the green sand fusion.
Step 3
The system backwashes the contaminates out of the bed down a drain and resets the fresh pocket of air. the system utilizes an Empress Vortech Tank for fast thorough cleansing of the bed.
Step 4
Clean, fresh, without iron, manganese and hydrogen sulfide is then distributed throughout your home.
How Our 4 Stage Filtration System Works
With aging municipal water plants and highly contaminated water sources, it’s imperative that the water filtration system is designed to efficiently filter your water. As we mention with our salt-free water softeners, it’s not just about adding filtration media to a tank and hoping for the best. SpringWell has a proprietary internal design and process that allows the most contact time with the water of any system. The design even allows extreme contact under low flow circumstances and eliminates channeling altogether. With the highest-quality carbons and a proprietary up-flow design, SpringWell has the system that will protect your family and all your water filtration needs.
Choose to take the authority of the quality of your water provided for everyone in your home by safeguarding your water quality the right way with SpringWell’s whole house water filtration. Our systems grant you absolute control by helping you remove the most while retaining the best, giving you multiple lines of defense against these contaminants.
Stage 1.
5 micron sediment pre-filtration: Filters sand, silt, clay, and any other sediment.
Stage 2.
KDF Bed: A copper/zinc alloy media used to remove chlorine & harmful contaminants.
Stage 3.
Catalytic Carbon Bed: Designed & processed to remove organic contaminants
Stage 4.
Flex Bed: Innovative design to eliminate channeling while producing more contact time.
How Our Salt Based Softener System Works
Ion exchange softeners have been around for decades. The technology behind the process hasn’t changed however the technology in the systems is leaps and bounds ahead of where it all started. The systems today are more efficient and have much less waste than they ever have.
The system has resin inside the tank that is washed in a sodium solution. That sodium solution is drawn out of a tank known as the brine tank that holds the salt. Depending on the hardness of your water and water usage the system will automatically “regenerate” which means clean the resin beads of the hardness and reset them with the sodium.
SpringWell uses a state of the art Connected Series bluetooth head to achieve this. The Connected Series head has set the standard when it comes to ion exchange technology and is a workhorse in the industry for its quality and efficiency. SpringWell has designed and packaged an efficient compact salt based water softener at a great price!
How to Install Our System
Are you the DIY type?
Are you handy? Are you familiar with plumbing and piping? Then this may be a job for you! If not, then we strongly recommend hiring a professional plumber or handyman. Ease of installation depends on your specific home, home’s piping size and type. All you need to provide is your own piping and fittings to attach to the system. Watch our video for more details.
Or you can hire a plumber/handyman.
if you’re not handy (not all of us are), you will just need to hire a handyman or plumber! Prices may vary depending on your location and where your main water line is coming into your home.
Innovative Bluetooth Head
Program and control your filtration system's settings by the touch of a button on your own mobile phone!
It's Easy to Setup
Our innovative Well System head gives you complete control over your system's settings in the palm of your hand using bluetooth technology. Adjust your system's settings such as air draw, backwash cycles, timing and more. With our innovative technology, you will save thousands of gallons of water each year. Our system features a slow release of the compressed air charge prior to backwash cycles eliminating the loud explosive blast that is among typical outdated systems.
Control Your System with our App:
- Conveniently view all valve settings and status
Easily change valve settings - View current water usage information as well as historical data
- Start a regeneration or backwash cycle from a phone or tablet
- Better understand how the system is working and understand what settings are for
- Connect to all of the valves in the system (if they are all Legacy View Valves)
Flo Smart Water Monitor & Shutoff
Optional Ad-On
Peace of Mind… with Leak Detection and Automatic Shutoff
Water damage is 6x more likely than a fire, yet we have smoke detectors in every room, but we don’t think to install leak detectors. Unfortunately most homeowners don’t even know about leak detection until it’s already too late. This device learns your home’s water usage patterns to identify abnormalities like running water or small leaks and will automatically turn off water to prevent damage.
Control Your Home’s Water with a Touch of a Button
- Automatic Water Shutoff
- Real Time Notifications
- Daily Microleak Tests
- Track Water Usage
- Internal Leak Sensor
- And more…
No Drop in Water Pressure
Choosing a SpringWell Water System ensures you will have no drop in water pressure! We Guarantee!
The Importance of Water Pressure:
What's the point of purchasing a water system, installing it, and getting great tasting water if you're going to have drop in water pressure? That's why at Springwell Water, we build our systems based on the number of bathrooms you have in your home to ensure you get no drop in water pressure.
Here's what you need to think about! The average shower uses 2.1 gallons of water per minute. If your home has 3 full bathrooms and all three showers are turned on at the same time, this means you'll be using about 6.3 gallons per minute (GPM). You need to make sure you are purchasing a system with at least 8 GPM in case your appliances are on as well as kitchen sink, etc.
Our competitors tend to under value the importance of water pressure. Make sure you're not creating a new issue by solving another.
Springwell Water Filtration
1-3 Bathroom Unit - 9 GPM
4-6 Bathroom Unit - 12 GPM
7+ Bathroom Unit - 20 GPM
Competitor's Standard GPM
1-3 Bathroom Unit - 6 - 7 GPM
The importance of getting your well tested by a Lab
There are many different kinds of well water tests on the market, but not all of them are created equally. If you're looking for the best solution for your well water, you'll need a 53 point test covering the most common contaminants ensuring you get accurate results.
Every well is different and unfortunately there isn't a single system on the market that will filter out every contaminant. Purchasing a well water test kit is extremely important and the kit we offer, which comes from ETR Laboratories, is one of the most recognized labs in the industry.
Testing your water has never been easier. Simply order the kit, mail ETR Labs your water sample, and receive results within 1-3 business days.
UV Water Purification System Add-On (Optional)
Strong enough to kill Cryptosporidium & Giardia
The Importance of Water Pressure:
Looking for a feature-laden premium UV water purification system, then Springwell UVC5-15 line of whole home UV purification systems should be your choice. In looking at this line, one easily sees how this product is truly different from everything else in the market. Springwell's state-of-the-art UVC5-15 series controller is a constant current electronic power source housed in a splash-proof case and comes standard with a "future-proof" expand ability port for future upgrades or options. A color user interface allows for easy visual identification of remaining lamp life and any error or fault codes. The UV water filter system even incorporates QR codes to access lamp change information and videos via web access.
What does UV kill?
UV technology is proven to control microbiological (bacteria & virus) issues in water including E.coli, Cryptospordium and Giardia lamblia. Our UV system kills 99.9% of harmful pathogens, viruses, and bacteria to protect your home against contaminated water.
NO MORE STRESS ABOUT BOIL WATER ALERTS
Add UV to your System
Our Springwell's UVC5-15 system offers a high 15 GPM system with 30mj/cm2 which gives you one of the most powerful UV systems in the industry.
Would you like to finance your filtration system?
Make easy monthly payments over 3, 6, or 12 months
You can finance the purchase of your Whole House Water Filtration System today. Click on the Affirm logo at check out to see if you qualify.
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What's Included in the Installation Kit
All of our water filtration systems come with an the following components allowing for easy installation. We also provide you with detailed installation instructions as well as an installation video to walk you through each step. Order a Springwell Water Filtration System today and start living a healthier life.
Real Reviews from Real Customers
Whole House Water Filter - Product Specifications
Note: Do not use where water is microbiologically unsafe!
WHOLE HOUSE WATER FILTER - CF1
BATHROOMS: | 1-3 |
CAPACITY: | 1,000,000 Gallons |
TANK WIDTH: | 9" |
TANK HEIGHT: | 48" (52" with head) |
FLOW RATE: | 9 GPM SERVICE |
CONNECTION SIZE: | 1" |
OPERATING PRESSURE: | 25-80 PSI |
OPERATING TEMPERATURES: | 36-120 F |
PRE-FILTER CHANGE/ REPLACEMENT: | EVERY 6-9 MONTHS |
MEDIA CHANGE/ REPLACEMENT: | EVERY 10 YEARS OR 1 MILLION GALLONS |
WHOLE HOUSE WATER FILTER - CF4
BATHROOMS: | 4-6 |
CAPACITY: | 1,000,000 Gallons |
TANK WIDTH: | 10" |
TANK HEIGHT: | 54" (58" with head) |
FLOW RATE: | 12 GPM SERVICE |
CONNECTION SIZE: | 1" |
OPERATING PRESSURE: | 25-80 PSI |
OPERATING TEMPERATURES: | 36-120 F |
PRE-FILTER CHANGE/ REPLACEMENT: | EVERY 6-9 MONTHS |
MEDIA CHANGE/ REPLACEMENT: | EVERY 10 YEARS OR 1 MILLION GALLONS |
WHOLE HOUSE WATER FILTER - CF+
BATHROOMS: | 7+ |
CAPACITY: | 1,000,000 Gallons |
TANK WIDTH: | 13" |
TANK HEIGHT: | 54" (58" with head) |
FLOW RATE: | 20 GPM SERVICE |
CONNECTION SIZE: | 1.5" |
OPERATING PRESSURE: | 25-80 PSI |
OPERATING TEMPERATURES: | 36-120 F |
PRE-FILTER CHANGE/ REPLACEMENT: | EVERY 6-9 MONTHS |
MEDIA CHANGE/ REPLACEMENT: | EVERY 10 YEARS OR 1 MILLION GALLONS |
Our Industry-Leading Warranty
Manufacturer's lifetime warranty against defects
To the end user (customer), SpringWell Water ("SpringWell") warrants that all "covered items" including its fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:
- Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
- Accident or defects caused by acts of God, such as fire or freezing.
- Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.
Conditions of Privately owned Well Water (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria:
- Absence of hydrogen sulfide characterized by the presence of sulfur gas / rotten egg smell.
- The said water should be free of oils. Presence of which will coat the media leading to a reduction in its performance and efficiency.
- Levels of copper exceeding 1.30 mg/L are considered high and thus unacceptable.
- Presence of iron and/or manganese in the water will cause the media to become oxidized.
In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 1-800-589-5592 for your pre-treatment needs.
SPRINGWELL PREMIUM WHOLE HOUSE WATER FILTER SYSTEM
Manufacturer's Lifetime Warranty against defects on all covered items
To the end user (customer), SpringWell Water ("SpringWell") warrants that it's fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:
- Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
- Accident or defects caused by acts of God, such as fire or freezing.
- Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.
SpringWell Guarantee of Performance
SpringWell Water assures its Customers that the Carbon exclusive to SpringWell can reduce chlorine and chloramine levels below minimum detection levels (MDL) forthwith. This guaranteed performance is for 6 years or 1 million gallons.
SPRINGWELL FUTURESOFT SALT-FREE WATER SOFTENERS
Manufacturer's lifetime warranty against defects
To the end user (customer), SpringWell Water ("SpringWell") warrants that all its FutureSoft salt-free water softeners shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:
- Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
- Accident or defects caused by acts of God, such as fire or freezing.
- Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.
Conditions of Privately owned Well Water (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria:
- Absence of hydrogen sulfide characterized by the presence of sulfur gas / rotten egg smell.
- The said water should be free of oils. Presence of which will coat the media leading to a reduction in its performance and efficiency.
- Levels of copper exceeding 1.30 mg/L are considered high and thus unacceptable.
- Presence of iron and/or manganese in the water will cause the media to become oxidized.
In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 1-800-589-5592 for your pre-treatment needs.
SPRINGWELL PRODUCT WARRANTIES
Lifetime Warranty on all SpringWell Water products
To the end user (customer), SpringWell Water ("SpringWell") warrants that all "covered items" including its fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
Limited Warranty for a period of 10- years
To the end user (customer), SpringWell Water ("SpringWell") warrants that the following Covered items- retention tanks and mineral tanks (14" or larger) shall be free of any defects in material and workmanship for a period of 10-years under normal application, service and use.
Limited Warranty for a period of 7- years
To the end user (customer), SpringWell Water ("SpringWell") warrants that its solid-state electronic heads shall be free of any defects in material and workmanship for a period of 7-years under normal application, service and use.
LIMITATIONS AND RESPONSIBILITIES
The obligation of SpringWell to the customer:
Subject to these warranties the cost of labor covered for the replacement or repair of Covered Items. This includes the replacement of Cover Items such as filter cartridges, elements or lamps.
To the Customer:
Prior to return or repair, it is binding on the Customer to obtain from SpringWell Water a return goods authorization number. The option to return the Covered Items freight prepaid is reserved to SpringWell.
Return of Covered Items:
Following repair or replacement, Covered Items under these warranties shall be returned to the initial point of shipment by prepaid standard freight.
Should the Customer prefer to use the Expedited freight options, they'll be expected to bear the expenses.
Warranty:
- Warranties will not cover for defects or damage arising from:
- Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
- Accident or defects caused by acts of God, such as fire or freezing.
- Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.
- Improper maintenance such as failure to replace filters or media at the appropriate time will be judged as "neglect". So also, the installation of any system on water conditions beyond the recommended specification for that particular system will render the warranty void and non-binding.
- Only a registered owner is entitled to warranties under the condition the owner owns/lives in the home where the system was installed initially. Warranty will be considered nulled if the system is removed from the location it was installed initially.
- Warranty begins on the date the product is delivered to the customer.
- This warranty qualifies and represents all other warranties to the customer, whether expressed or implied. This warranty disclaims without limitation implied warranties of merchantability or fitness for a particular purpose or treatment of certain water conditions.
- SpringWell's liability as contained in this warranties shall not exceed the product's cost.
- SpringWell will not be held liable for any loss, incidental or consequential damages. Including damages or expenses of any kind such as loss of use resulting from installation, use, inability to use the Covered Items, or any water treatment system the Covered Items are incorporated into.
- The laws of the state of Florida govern these warranties and it may change without notice at any point in time.
Shipping Policy
Free Shipping
We aim to ship orders within 24 hours, but due to Covid19 the shipment may delayed up to 4 days. All orders $29.00 and over receive free shipping. If you order on the weekend, please note that we do not work every weekend, therefore expect your order to be shipped out from SpringWell Water the next business day! 🙂
Billing Information
Your credit card will be billed as SpringWell Water.
Shipping: Tracking your products
You will receive a tracking ID via your preferred e-mail for every order. Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier's tracking system it is possible that tracking information will become unavailable. If this happens, we kindly advise that you allow for up to 48-hours for our data base to update; meanwhile always feel free to contact customer service for more information regarding your order.
Undeliverable Packages
Sometimes we do have packages returned as "undeliverable." That said, we offer full refund minus shipping cost (in cases where delivery failed due to address error not the fault of SpringWell Water) for all undeliverable packages returned to us.
We do not re-ship undelivered packages. However, if you are still interested in items returned undelivered, kindly place a new order on our online store. However, contact us if any of these occurs: 1). You suspect your package won't be delivered as addressed; 2). You are yet to receive a notice confirming its return; or 3). Its weeks past the estimated delivery date and you are yet to get a refund.
Refused Shipments
SpringWell Water, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. For items refused before delivery, SpringWell will not be held liable for the shipping cost. SpringWell reserves the right to charge 25% restock plus freight/shipping charges for all refused packages.
Damage and/or Lost Shipment
For claims of damaged or lost items (Small Package), return must be made within 10- days of delivery. As for freight shipment, it is the responsibility of the customer to inspect and report any damage/ loss to the freight driver right away. For purpose of filing claims, we may request photos of damage from you. Please, due to the meticulous process involved, investigations may take up to 5 or 14 business days for loss and damage claims.
Policy on cancellation
You reserve the right to cancel any order before the shipping process commences. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. However, you are allowed to return the item for a refund. Contact our customer service via phone (not email) to initiate a cancellation of your order.
Return Policy
General Return Policy
We accept, within six (6) months the return of all SpringWell brand items in their original condition for a full refund. However, shipping charges are not refundable- return shipping charges will be borne by the customer and SpringWell has the right to charge a 25% restock fee for all returned items.
For Water Test kits, you hold the right to return the item unused within 30 days.
Lastly, the following charges on taxes, brokerage, shipping, and customs as well as border crossing charges on shipments are not refundable.
Satisfaction Guarantee
We invite you to try these products for six (6) months; subsequently you're free to return the product if you're not satisfied for a full, 100% refund minus a 25% restocking fee. However, return shipping cost is the responsibility of the customer. Taxes, brokerage, customs and border crossing fees on international shipments are not refundable; Note: water conditions must be in line with manufacturer specs.
Product Exchange
Contact customer support if you received a faulty item and wish to replace it for the same type of item. You will receive a prepaid return label from customer support to finalize the return process. A new shipment will be sent to you once we confirm the return of the faulty item.
If you are interested in another product and would like to exchange an item for it, please return the original item per our return policy then go ahead to place a new order for the product you desire. Please note that you can place a new order immediately without waiting for us to receive the original item.
Shipping Policy
Free Shipping
We aim to ship orders within 24 hours, but due to Covid19 the shipment may delayed up to 4 days. All orders $29.00 and over receive free shipping. If you order on the weekend, please note that we do not work every weekend, therefore expect your order to be shipped out from SpringWell Water the next business day! 🙂
Billing Information
Your credit card will be billed as SpringWell Water.
Shipping: Tracking your products
You will receive a tracking ID via your preferred e-mail for every order. Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier’s tracking system it is possible that tracking information will become unavailable. If this happens, we kindly advise that you allow for up to 48-hours for our data base to update; meanwhile always feel free to contact customer service for more information regarding your order.
Undeliverable Packages
Sometimes we do have packages returned as “undeliverable.” That said, we offer full refund minus shipping cost (in cases where delivery failed due to address error not the fault of SpringWell Water) for all undeliverable packages returned to us.
We do not re-ship undelivered packages. However, if you are still interested in items returned undelivered, kindly place a new order on our online store. However, contact us if any of these occurs: 1). You suspect your package won’t be delivered as addressed; 2). You are yet to receive a notice confirming its return; or 3). Its weeks past the estimated delivery date and you are yet to get a refund.
Refused Shipments
SpringWell Water, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. For items refused before delivery, SpringWell will not be held liable for the shipping cost. SpringWell reserves the right to charge 25% restock plus freight/shipping charges for all refused packages.
Damage and/or Lost Shipment
For claims of damaged or lost items (Small Package), return must be made within 10- days of delivery. As for freight shipment, it is the responsibility of the customer to inspect and report any damage/ loss to the freight driver right away. For purpose of filing claims, we may request photos of damage from you. Please, due to the meticulous process involved, investigations may take up to 5 or 14 business days for loss and damage claims.
Policy on cancellation
You reserve the right to cancel any order before the shipping process commences. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. However, you are allowed to return the item for a refund. Contact our customer service via phone (not email) to initiate a cancellation of your order.
Return Policy
General Return Policy
We accept, within six (6) months the return of all SpringWell brand items in their original condition for a full refund. However, shipping charges are not refundable- return shipping charges will be borne by the customer and SpringWell has the right to charge a 25% restock fee for all returned items.
For Water Test kits, you hold the right to return the item unused within 30 days.
Lastly, the following charges on taxes, brokerage, shipping, and customs as well as border crossing charges on shipments are not refundable.
Satisfaction Guarantee
We invite you to try these products for six (6) months; subsequently you’re free to return the product if you’re not satisfied for a full, 100% refund minus a 25% restocking fee. However, return shipping cost is the responsibility of the customer. Taxes, brokerage, customs and border crossing fees on international shipments are not refundable; Note: water conditions must be in line with manufacturer specs.
Product Exchange
Contact customer support if you received a faulty item and wish to replace it for the same type of item. You will receive a prepaid return label from customer support to finalize the return process. A new shipment will be sent to you once we confirm the return of the faulty item.
If you are interested in another product and would like to exchange an item for it, please return the original item per our return policy then go ahead to place a new order for the product you desire. Please note that you can place a new order immediately without waiting for us to receive the original item.