The Carbon Block replacement filter is used for our Reverse Osmosis System. This Carbon replacement block is used in both stage 1 and stage 4 of your system. Each block should be replaced every six months.
Lifetime warranty
6-month money-back guarantee
Free US shippingOrders typically ship within 3 to 5 business days. Orders over $29.00 qualify for free shipping. If you place an order over the weekend, processing will generally begin on the next business day; however, during high-volume periods, fulfillment may begin as early as Sunday.
Your credit card will be billed as SpringWell Water.
You will receive a tracking ID via your preferred e-mail for every order. Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier’s tracking system it is possible that tracking information will become unavailable. If this happens, we kindly advise that you allow for up to 48-hours for our data base to update; meanwhile always feel free to contact customer service for more information regarding your order.
Sometimes we do have packages returned as “undeliverable.” That said, we offer full refund minus shipping cost (in cases where delivery failed due to address error not the fault of SpringWell Water) for all undeliverable packages returned to us.
We do not re-ship undelivered packages. However, if you are still interested in items returned undelivered, kindly place a new order on our online store. However, contact us if any of these occurs: 1). You suspect your package won’t be delivered as addressed; 2). You are yet to receive a notice confirming its return; or 3). Its weeks past the estimated delivery date and you are yet to get a refund.
SpringWell Water, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. For items refused before delivery, SpringWell will not be held liable for the shipping cost. SpringWell reserves the right to charge 25% restock plus freight/shipping charges for all refused packages.
For claims of damaged or lost items (Small Package), return must be made within 10- days of delivery. As for freight shipment, it is the responsibility of the customer to inspect and report any damage/ loss to the freight driver right away. For purpose of filing claims, we may request photos of damage from you. Please, due to the meticulous process involved, investigations may take up to 5 or 14 business days for loss and damage claims.
You reserve the right to cancel any order before the shipping process commences. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. However, you are allowed to return the item for a refund. Contact our customer service via phone (not email) to initiate a cancellation of your order.
SpringWell Water accepts returns of all SpringWell-branded items within six (6) months of the original purchase date, provided the products are in their original, unused condition (uninstalled and in undamaged packaging). Refunds exclude all original shipping costs. Return shipping costs are the responsibility of the customer. For Water Test Kits, returns are accepted only if unused and initiated within 30 days of purchase. Please note: taxes, brokerage fees, customs duties, border crossing charges, and shipping costs are non-refundable. Refunds for approved returns are typically processed within 7–10 business days after receipt and inspection of the returned item. (See Restocking Fees for details.)
A restocking fee of 10% applies to all approved, non-defective returns. For refused deliveries or returns that require additional handling, inspection, or repackaging, SpringWell Water reserves the right to apply a restocking fee of up to 25% of the order value. Restocking fees help cover inspection, repackaging, and administrative costs incurred when processing returned merchandise.
SpringWell stands behind the quality and performance of its products with a 6-month Performance Promise. If your system does not perform as expected, please contact our support team. We will work with you to resolve the issue through troubleshooting, replacement parts, or other remedies as appropriate. Installed systems are not eligible for return unless determined defective by SpringWell Water. Defective product returns will be paid for by Springwell Water and refunded in full, excluding installation related costs. This promise focuses on product performance and service resolution rather than full refunds for installed systems.
If you receive a defective or faulty item, please contact our customer support team within 30 days of delivery to request an exchange. A prepaid return label will be provided to facilitate the return. Once the defective item is received and verified, a replacement will be shipped. If you wish to exchange an item for a different product, please return the original item following our return policy and place a new order for your preferred product. You do not need to wait for the original return to be processed before placing a new order.
This policy is designed to provide clear expectations, protect both customer and company interests, and ensure fair handling of all shipping and return scenarios. SpringWell Water strives to maintain transparency, timeliness, and professionalism in all aspects of order fulfillment and support.
To the end user (customer), SpringWell Water (“SpringWell”) warrants that all “covered items” including its fittings, FutureSoft media, tanks, housings, bypass’s, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:
Conditions of Privately owned Well Water (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria:
In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 1-800-589-5592 for your pre-treatment needs.
SPRINGWELL PREMIUM WHOLE HOUSE WATER FILTER SYSTEM
To the end user (customer), SpringWell Water (“SpringWell”) warrants that it’s fittings, FutureSoft media, tanks, housings, bypass’s, valves, and in/out heads shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:
SpringWell Water assures its Customers that the Carbon exclusive to SpringWell can reduce chlorine and chloramine levels below minimum detection levels (MDL) forthwith. This guaranteed performance is for 6 years or 1 million gallons.
SPRINGWELL FUTURESOFT SALT-FREE WATER SOFTENERS
To the end user (customer), SpringWell Water (“SpringWell”) warrants that all its FutureSoft salt-free water softeners shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:
Conditions of Privately owned Well Water (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria:
In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 1-800-589-5592 for your pre-treatment needs.
SPRINGWELL PRODUCT WARRANTIES
To the end user (customer), SpringWell Water (“SpringWell”) warrants that all “covered items” including its fittings, FutureSoft media, tanks, housings, bypass’s, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
To the end user (customer), SpringWell Water (“SpringWell”) warrants that the following Covered items- retention tanks and mineral tanks (14″ or larger) shall be free of any defects in material and workmanship for a period of 10-years under normal application, service and use.
To the end user (customer), SpringWell Water (“SpringWell”) warrants that its solid-state electronic heads shall be free of any defects in material and workmanship for a period of 5-years under normal application, service and use.
LIMITATIONS AND RESPONSIBILITIES
Subject to these warranties the cost of labor covered for the replacement or repair of Covered Items. This includes the replacement of Cover Items such as filter cartridges, elements or lamps.
Prior to return or repair, it is binding on the Customer to obtain from SpringWell Water a return goods authorization number. The option to return the Covered Items freight prepaid is reserved to SpringWell.
Following repair or replacement, Covered Items under these warranties shall be returned to the initial point of shipment by prepaid standard freight.
Should the Customer prefer to use the Expedited freight options, they’ll be expected to bear the expenses.
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