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Well Water Filter and Salt-Free Water Softener

LIFETIME WARRANTY

Manufactured using

CERTIFIED components.

FACTORY DIRECT SAVINGS

Save Over 50% Today!

LIFETIME WARRANTY

On Tanks & Valves*

SATISFACTION GUARANTEED

6 Month Money-Back!*

Our Whole House Well & Salt Free Softener Combo will get rid of the rotten smell and red stained water as well as the limescale/calcium buildup in your home.

Certified Components + Lifetime Warranty + 6 Month Money Back Guarantee

Our Well System:

SpringWell Water Systems has once again taken the latest technologies in water filtration and designed a more economical and environmentally friendly well water system. If you have a private well and have Iron, Manganese, Sulfur or combination of these contaminants you know how horrible the water is.

The SpringWell AIO System can remove up to 8 PPM of Hydrogen Sulfide, up to 7 PPM Iron and 1 PPM Manganese. A daily backwash will remove the accumulated contaminants and replenish the filter media bed. The regeneration process also adds a fresh air pocket to the system.

 

futuresoft logoOur Salt-Free Softener System:

SpringWell Water developed the FutureSoft water softener system much different from other salt-free systems you see on the market today. From our proprietary media, to the interior tank design, FutureSoft softener outperforms every other system in the industry. Through years of trial and error, we feel confident that we are the future of salt-free water softening/conditioning systems.

 

Unlike salt-based softeners which use ion exchange to remove hard water minerals from water, salt-free water softeners use a physical process known as Template Assisted Crystallization (TAC). This process converts the hardness-causing minerals in the water to a hardness crystal that will not stick to any surface in your home. Again, keeping your appliances and hot water heaters free of hard water scale build up. Salt-free softeners are also known as water conditioners because they do not actually “soften” the water; They condition (or neutralize) it. And because these types of systems do not trap any minerals, there’s no need for a cleaning cycle to remove captured ions.

 

We are one of the few manufacturers who use premium certified components giving your system optimum performance with reliability and durability.  With over 20 years experience in water quality and a strong conviction that every family deserves the absolute purest water available, SpringWell is driven to ensure the best products at the best price with an industry-leading 6-month money back guarantee.

remove well water contaminants

 

before and after salt free softener

 

Not Sure If FutureSoft Salt Free Softener is Right For You?

Please call one of our trained Water Specialists to discuss the pros and the cons and see if
FutureSoft Salt Free is right for you.

800-589-5592

No More Orange & Black Staining

Our system is designed specifically to address Sulfur, Manganese, and Iron.  Say goodbye to stained toilets, sinks, and hello to clean/bright appliances and more.

No More Rotten Egg Smell

Sulfur is one of the worst smelling chemicals in your well water, and with our powerful filtration system removing up to 8 PPM, we guarantee your water will smell clean and fresh.  No more hesitation about taking showers, washing your face, cooking, etc.

Cleaner & Better Tasting Food

Using our whole house water filter system will ensure your food and beverages will taste even better and more refreshing. Studies show, cleaner water used while cooking, results in stronger flavors and a more pure taste!

Removes Contaminants With NO Maintenance

Our system grants you absolute control by helping you remove the most while retaining the best, giving you multiple lines of defense against these contaminants:

Never Needs Replacement

Our innovative salt-free technology was built so no water is wasted and no electricity is needed.  Unlike most water softener kits, our system doesn’t use salts.

Prevents & Cleans Existing Scale

Hard water is a result of mineral build up as well as one of the biggest issues when it comes to your home’s plumbing and appliances.  Using our Salt Free System will extend the life of your household appliances by reversing the damaging effects of corrosion.  With our Salt Free system, you no longer will need to use harsh chemicals and salts.

Softer Skin & Healthier Hair

The more pure your water is, the more pure your skin and hair will be. Filtered water removes bacteria, chemicals, and heavy metals that can overall damage your skin. There’s a reason why spa owners only use filtered water, it’s to ensure clear beautiful results.

How Our Well Water Filtration System Works

The SpringWell Air Injection Oxidizing Filter System is a single tank system that is an efficient and cost-effective system for the removal of Iron, Sulfur and Manganese! The SpringWell AIO maintains an “air pocket” in the top of the tank while the system is in service. As the water passes through the air pocket, iron, sulfur, and manganese is oxidized. Additionally, dissolved oxygen will add to the water. The SpringWell AIO System then filters the oxidized iron, sulfur and if present, manganese from the water.

The SpringWell AIO System comes with an electronic control valve that is completely automatic, so once it is programmed it’s set it and forget it. By utilizing a patented piston in the control valve we are able to put the whole oxidation process in one tank, keeping maintenance costs and downtime to a minimum.

1.

Step 1

Water flows through a pocket of air in the top of the tank oxidizing the iron, sulfur or manganese.

2.

Step 2

The oxidized material or sulfur gas is trapped in the bed of the green sand fusion.

3.

Step 3

The system backwashes the contaminates out of the bed down a drain and resets the fresh pocket of air. the system utilizes an Empress Vortech Tank for fast thorough cleansing of the bed.

4.

Step 4

Clean, fresh, without iron, manganese and hydrogen sulfide is then distributed throughout your home.

How Our Salt-Free System Works

The FutureSoft water softener media is only half the equation! To just pour some media inside a tank and hope for the best is typical in our industry and many companies try to get away with it. That is not the case with the FutureSoft system. Again, years of experience and thorough testing led us to design a tank that fluidizes the media bed better than any other design on the market. Fluidization is the key to forming calcite crystals. The FutureSoft media converts the hardness in the water to calcite crystals which will not stick to anything even under extreme temperatures. It’s only with the media and the fluidization properly working together that you can achieve this.

What's the Secret?

The secret is getting it to fluidize properly under low to high flow rates.The average home works on a lower GPM with many stop and start cycles but we built a system that could handle it.. The WQA did a study that determined the average home uses less than 5 GPM at any given time. This is why the FutureSoft water softener system was designed to use ActivFlo Technology.  It allows the system to operate at all flow rates and ensure you don’t have any drop in water pressure.

Innovative Bluetooth Head

Program and control your filtration system's settings by the touch of a button on your own mobile phone!

It's Easy to Setup

Our innovative Well System head gives you complete control over your system's settings in the palm of your hand using bluetooth technology. Adjust your system's settings such as air draw, backwash cycles, timing and more. With our innovative technology, you will save thousands of gallons of water each year.  Our system features a slow release of the compressed air charge prior to backwash cycles eliminating the loud explosive blast that is among typical outdated systems.

Control Your System with our App:

  • Conveniently view all valve settings and status
    Easily change valve settings
  • View current water usage information as well as historical data
  • Start a regeneration or backwash cycle from a phone or tablet
  • Better understand how the system is working and understand what settings are for
  • Connect to all of the valves in the system (if they are all Legacy View Valves)

No Drop in Water Pressure

Choosing a SpringWell Water System ensures you will have no drop in water pressure! We Guarantee!

The Importance of Water Pressure:

What's the point of purchasing a water system, installing it, and getting great tasting water if you're going to have drop in water pressure? That's why at Springwell Water, we build our systems based on the number of bathrooms you have in your home to ensure you get no drop in water pressure.

Here's what you need to think about! The average shower uses 2.1 gallons of water per minute. If your home has 3 full bathrooms and all three showers are turned on at the same time, this means you'll be using about 6.3 gallons per minute (GPM). You need to make sure you are purchasing a system with at least 8 GPM in case your appliances are on as well as kitchen sink, etc.

Our competitors tend to under value the importance of water pressure. Make sure you're not creating a new issue by solving another.

Springwell Water Filtration

1-3 Bathroom Unit - 9 GPM

4-6 Bathroom Unit - 12 GPM

7+ Bathroom Unit - 20 GPM


Competitor's Standard GPM

1-3 Bathroom Unit - 6 - 7 GPM

springwell-salt-free

What to Expect

Once the FutureSoft water softener system is installed, depending on the age of your home and the plumbing will depend on what you will see.

  • If you live in a new home, you can be sure the system will protect your plumbing, hot water heater, dishwasher, showers, etc. It is designed to protect under high temperatures and low or high water usage.
  • If you live in an older home with older pipes and such then you will start to experience a clean out period. Depending on water usage, this can take up to 90 days. FutureSoft softener will actually break down and the clean the inside of your pipes and heating elements. As this happens, you will experience an increase in spotting wherever water evaporates. You will mostly see this in the shower, counter tops, shower heads, and faucets. We recommend you flush your hot water heater after the first month of use.

What NOT to Expect

Once the FutureSoft water softener is installed, you will not have a slippery feel to the water as you would have with a salt-based water softener. This doesn’t mean it’s not working. FutureSoft is not adding any sodium to the water and is retaining the important, healthy minerals in your water.

A water hardness test would not show a reduced hardness. How do I know it’s working? The FutureSoft is a salt-free system that does not pull out the hardness to replace them with sodium. The hardness minerals, calcium and magnesium are still present and being crystallized. You will no longer have the downside to hard water, i.e., scaling, etching and clogging of aerators while retaining the beneficial minerals. Also, since the minerals are not being pulled out of the water, you will not be lowering the pH, which can cause water to become acidic helping it to stay alkaline which is very beneficial for you and your home.

Not Sure If FutureSoft Salt Free Softener is Right For You?

Please call one of our trained Water Specialists to discuss the pros and the cons and see if
FutureSoft Salt Free is right for you.

800-589-5592

UV Water Purification System Add-On (Optional)

Strong enough to kill Cryptosporidium & Giardia

The Importance of Water Pressure:

Looking for a feature-laden premium UV water purification system, then LUMINOR's BLACKCOMB 5.1 line of whole home UV purification systems should be your choice. In looking at this line, one easily sees how this product is truly different from everything else in the market. BLACKCOMB's state-of-the-art 5.1 series controller is a constant current electronic power source housed in a splash-proof case and comes standard with a "future-proof" expand ability port for future upgrades or options. A color user interface allows for easy visual identification of remaining lamp life and any error or fault codes. The system even incorporates QR codes to access lamp change information and videos via web access.

What does UV kill?

UV technology is proven to control microbiological (bacteria & virus) issues in water including E.coli, Cryptospordium and Giardia lamblia. Our UV system kills 99.9% of harmful pathogens, viruses, and bacteria to protect your home against contaminated water.

NO MORE STRESS ABOUT BOIL WATER ALERTS

Add UV to your System

Our Blackcomb 5.1 system offers a high 15 GMP system with 30mj/cm2 which gives you one of the most powerful UV systems in the industry.

Would you like to finance your filtration system?

Make easy monthly payments over 3, 6, or 12 months

You can finance the purchase of your Whole House Water Filtration System today. Click on the Affirm logo at check out to see if you qualify.

Quick and easy

Enter a few pieces
of information for a real
-time decision.

No hidden fees

Know up front what you'll
owe, with no hidden
costs and no surprises.

How to Install Our System

Are you the DIY type?

Are you handy? Are you familiar with plumbing and piping? Then this may be a job for you! If not, then we strongly recommend hiring a professional plumber or handyman. Ease of installation depends on your specific home, home’s piping size and type. We will provide you with bypass valve and 1″ elbow fittings. All you need to provide is your own piping and fittings to attach to the system. Watch our video for more details.

Or you can hire a plumber/handyman.

If you’re not handy (not all of us are), you will just need to hire a handyman or plumber! Prices may vary depending on your location and where your main water line is coming into your home.

What's Included in the Installation Kit

All of our water filtration systems come with an the following components allowing for easy installation. We also provide you with detailed installation instructions as well as an installation video to walk you through each step. Order a Springwell Water Filtration System today and start living a healthier life.

Electronic Head

Pre-Filter Housing

Spanner Wrench

50' Drain Line

5 micron
sediment filter

Hose Bib Aseembly

Bypass Valve

O-Ring for Pre-Filter Housing

Bypass Valve

Hose Clamp

Mounting
Bracket

1" MNPT Fittings

Real Reviews from Real Customers

Whole House Iron Filter - Product Specifications

Note: Do not use where water is microbiologically unsafe!

Complete water test is needed of the well water in order to determine if this system is right for you. If you have already done so than simply call us at 800-589-5592 to discuss with one of our Customer Service Representatives. If not, we do sell test kits.

WHOLE HOUSE IRON FILTER - WS1

BATHROOMS: 1-4
TANK WIDTH: 10"
TANK HEIGHT: 54" (64" with head)
FLOW RATE: 12 GPM SERVICE
CONNECTION SIZE: 1"
OPERATING PRESSURE: 25-80 PSI
OPERATING TEMPERATURES: 36-120 F
Ph RANGE: 6.5 - 10

WHOLE HOUSE IRON FILTER - WS4

BATHROOMS: 4+
TANK WIDTH: 13"
TANK HEIGHT: 54" (64" with head)
FLOW RATE: 20 GPM SERVICE
CONNECTION SIZE: 1"
OPERATING PRESSURE: 25-80 PSI
OPERATING TEMPERATURES: 36-120 F
Ph RANGE: 6.5 - 10

FutureSoft Salt-Free Softening - Product Specifications

Media: FutureSoft

SALT-FREE WATER SOFTENER - FS1

BATHROOMS: 1-3
TANK WIDTH: 6"
TANK HEIGHT: 35" (39" with head)
FLOW RATE: 12 GPM SERVICE
FLOW DIRECTION: UPFLOW
RECOMMENDED OPERATING TEMPERATURE: 34-120 F
OPERATING PRESSURE: 20-80 PSI
Ph RANGE: 7.0 - 9.5
HARDNESS GPG MAX: 81
SALINITY, MAX PPM: 35000
IRON, MAX PPM: 0
MANGANESE, MAX PPM: 0
FREE CHLORINE, MAX PPM: 3
COPPER, MAX PPM: 0
OIL, MAX PPM: 0
HYDROGEN SULFIDE, PPM: 0

SALT-FREE WATER SOFTENER - FS4

BATHROOMS: 4-6
TANK WIDTH: 9"
TANK HEIGHT: 48" (52" with head)
FLOW RATE: 15 GPM SERVICE
FLOW DIRECTION: UPFLOW
RECOMMENDED OPERATING TEMPERATURE: 34-120 F
OPERATING PRESSURE: 20-80 PSI
Ph RANGE: 7.0 - 9.5
HARDNESS GPG MAX: 81
SALINITY, MAX PPM: 35000
IRON, MAX PPM: 0
MANGANESE, MAX PPM: 0
FREE CHLORINE, MAX PPM: 3
COPPER, MAX PPM: 0
OIL, MAX PPM: 0
HYDROGEN SULFIDE, PPM: 0

SALT-FREE WATER SOFTENER - FS+

BATHROOMS: 7+
TANK WIDTH: 13"
TANK HEIGHT: 54" (58" with head)
FLOW RATE: 20 GPM SERVICE
FLOW DIRECTION: UPFLOW
RECOMMENDED OPERATING TEMPERATURE: 34-120 F
OPERATING PRESSURE: 20-80 PSI
Ph RANGE: 7.0 - 9.5
HARDNESS GPG MAX: 81
SALINITY, MAX PPM: 35000
IRON, MAX PPM: 0
MANGANESE, MAX PPM: 0
FREE CHLORINE, MAX PPM: 3
COPPER, MAX PPM: 0
OIL, MAX PPM: 0
HYDROGEN SULFIDE, PPM: 0

Our Industry-Leading Warranty

Manufacturer's lifetime warranty against defects

To the end user (customer), SpringWell Water ("SpringWell") warrants that all "covered items" including its fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.

The above warranties will not cover for defects or damage arising from:

  • Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
  • Accident or defects caused by acts of God, such as fire or freezing.
  • Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.

Conditions of Privately owned Well Water (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria:

  • Absence of hydrogen sulfide characterized by the presence of sulfur gas / rotten egg smell.
  • The said water should be free of oils. Presence of which will coat the media leading to a reduction in its performance and efficiency.
  • Levels of copper exceeding 1.30 mg/L are considered high and thus unacceptable.
  • Presence of iron and/or manganese in the water will cause the media to become oxidized.

In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 1-800-589-5592 for your pre-treatment needs.

SPRINGWELL PREMIUM WHOLE HOUSE WATER FILTER SYSTEM

Manufacturer's Lifetime Warranty against defects on all covered items

To the end user (customer), SpringWell Water ("SpringWell") warrants that it's fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.
The above warranties will not cover for defects or damage arising from:

  • Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
  • Accident or defects caused by acts of God, such as fire or freezing.
  • Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.

SpringWell Guarantee of Performance

SpringWell Water assures its Customers that the Carbon exclusive to SpringWell can reduce chlorine and chloramine levels below minimum detection levels (MDL) forthwith. This guaranteed performance is for 6 years or 1 million gallons.

SPRINGWELL FUTURESOFT SALT-FREE WATER SOFTENERS

Manufacturer's lifetime warranty against defects

To the end user (customer), SpringWell Water ("SpringWell") warrants that all its FutureSoft salt-free water softeners shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.

The above warranties will not cover for defects or damage arising from:

  • Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
  • Accident or defects caused by acts of God, such as fire or freezing.
  • Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.

Conditions of Privately owned Well Water (water sourced from the personal Well of a house owner). The treated water must satisfy the following criteria:

  • Absence of hydrogen sulfide characterized by the presence of sulfur gas / rotten egg smell.
  • The said water should be free of oils. Presence of which will coat the media leading to a reduction in its performance and efficiency.
  • Levels of copper exceeding 1.30 mg/L are considered high and thus unacceptable.
  • Presence of iron and/or manganese in the water will cause the media to become oxidized.

In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Kindly get in touch with customer support services now at 1-800-589-5592 for your pre-treatment needs.

SPRINGWELL PRODUCT WARRANTIES

Lifetime Warranty on all SpringWell Water products

To the end user (customer), SpringWell Water ("SpringWell") warrants that all "covered items" including its fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.

Limited Warranty for a period of 10- years

To the end user (customer), SpringWell Water ("SpringWell") warrants that the following Covered items- retention tanks and mineral tanks (14" or larger) shall be free of any defects in material and workmanship for a period of 10-years under normal application, service and use.

Limited Warranty for a period of 5- years

To the end user (customer), SpringWell Water ("SpringWell") warrants that its solid-state electronic heads shall be free of any defects in material and workmanship for a period of 5-years under normal application, service and use.

LIMITATIONS AND RESPONSIBILITIES

The obligation of SpringWell to the customer:

Subject to these warranties the cost of labor covered for the replacement or repair of Covered Items. This includes the replacement of Cover Items such as filter cartridges, elements or lamps.

To the Customer:

Prior to return or repair, it is binding on the Customer to obtain from SpringWell Water a return goods authorization number. The option to return the Covered Items freight prepaid is reserved to SpringWell.

Return of Covered Items:

Following repair or replacement, Covered Items under these warranties shall be returned to the initial point of shipment by prepaid standard freight.
Should the Customer prefer to use the Expedited freight options, they'll be expected to bear the expenses.

Warranty:

  1. Warranties will not cover for defects or damage arising from:
    1. Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
    2. Accident or defects caused by acts of God, such as fire or freezing.
    3. Failure to adhere to the instruction of the manufacturer during transportation, installation, and use.
  2. Improper maintenance such as failure to replace filters or media at the appropriate time will be judged as "neglect". So also, the installation of any system on water conditions beyond the recommended specification for that particular system will render the warranty void and non-binding.
  3. Only a registered owner is entitled to warranties under the condition the owner owns/lives in the home where the system was installed initially. Warranty will be considered nulled if the system is removed from the location it was installed initially.
  4. Warranty begins on the date the product is delivered to the customer.
  5. This warranty qualifies and represents all other warranties to the customer, whether expressed or implied. This warranty disclaims without limitation implied warranties of merchantability or fitness for a particular purpose or treatment of certain water conditions.
  6. SpringWell's liability as contained in this warranties shall not exceed the product's cost.
  7. SpringWell will not be held liable for any loss, incidental or consequential damages. Including damages or expenses of any kind such as loss of use resulting from installation, use, inability to use the Covered Items, or any water treatment system the Covered Items are incorporated into.
  8. The laws of the state of Florida govern these warranties and it may change without notice at any point in time.

Shipping Policy

Free Shipping

We aim to ship orders within 24 hours, but due to Covid19 the shipment may delayed up to 4 days. All orders $29.00 and over receive free shipping.  If you order on the weekend, please note that we do not work every weekend, therefore expect your order to be shipped out from SpringWell Water the next business day! 🙂

Billing Information

Your credit card will be billed as SpringWell Water.

Shipping: Tracking your products

You will receive a tracking ID via your preferred e-mail for every order. Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier's tracking system it is possible that tracking information will become unavailable. If this happens, we kindly advise that you allow for up to 48-hours for our data base to update; meanwhile always feel free to contact customer service for more information regarding your order.

Undeliverable Packages

Sometimes we do have packages returned as "undeliverable." That said, we offer full refund minus shipping cost (in cases where delivery failed due to address error not the fault of SpringWell Water) for all undeliverable packages returned to us.
We do not re-ship undelivered packages. However, if you are still interested in items returned undelivered, kindly place a new order on our online store. However, contact us if any of these occurs: 1). You suspect your package won't be delivered as addressed; 2). You are yet to receive a notice confirming its return; or 3). Its weeks past the estimated delivery date and you are yet to get a refund.

Refused Shipments

SpringWell Water, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. For items refused before delivery, SpringWell will not be held liable for the shipping cost. SpringWell reserves the right to charge 25% restock plus freight/shipping charges for all refused packages.

Damage and/or Lost Shipment

For claims of damaged or lost items (Small Package), return must be made within 10- days of delivery. As for freight shipment, it is the responsibility of the customer to inspect and report any damage/ loss to the freight driver right away. For purpose of filing claims, we may request photos of damage from you. Please, due to the meticulous process involved, investigations may take up to 5 or 14 business days for loss and damage claims.

Policy on cancellation

You reserve the right to cancel any order before the shipping process commences. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. However, you are allowed to return the item for a refund. Contact our customer service via phone (not email) to initiate a cancellation of your order.


Return Policy

General Return Policy

We accept, within six (6) months the return of all SpringWell brand items in their original condition for a full refund. However, shipping charges are not refundable- return shipping charges will be borne by the customer and SpringWell has the right to charge a 25% restock fee for all returned items.

For Water Test kits, you hold the right to return the item unused within 30 days.

Lastly, the following charges on taxes, brokerage, shipping, and customs as well as border crossing charges on shipments are not refundable.

Satisfaction Guarantee

We invite you to try these products for six (6) months; subsequently you're free to return the product if you're not satisfied for a full, 100% refund minus a 25% restocking fee. However, return shipping cost is the responsibility of the customer. Taxes, brokerage, customs and border crossing fees on international shipments are not refundable; Note: water conditions must be in line with manufacturer specs.

Product Exchange

Contact customer support if you received a faulty item and wish to replace it for the same type of item. You will receive a prepaid return label from customer support to finalize the return process. A new shipment will be sent to you once we confirm the return of the faulty item.

If you are interested in another product and would like to exchange an item for it, please return the original item per our return policy then go ahead to place a new order for the product you desire. Please note that you can place a new order immediately without waiting for us to receive the original item.

Shipping Policy

Free Shipping

We aim to ship orders within 24 hours, but due to Covid19 the shipment may delayed up to 4 days. All orders $29.00 and over receive free shipping.  If you order on the weekend, please note that we do not work every weekend, therefore expect your order to be shipped out from SpringWell Water the next business day! 🙂

Billing Information

Your credit card will be billed as SpringWell Water.

Shipping: Tracking your products

You will receive a tracking ID via your preferred e-mail for every order. Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier’s tracking system it is possible that tracking information will become unavailable. If this happens, we kindly advise that you allow for up to 48-hours for our data base to update; meanwhile always feel free to contact customer service for more information regarding your order.

Undeliverable Packages

Sometimes we do have packages returned as “undeliverable.” That said, we offer full refund minus shipping cost (in cases where delivery failed due to address error not the fault of SpringWell Water) for all undeliverable packages returned to us.
We do not re-ship undelivered packages. However, if you are still interested in items returned undelivered, kindly place a new order on our online store. However, contact us if any of these occurs: 1). You suspect your package won’t be delivered as addressed; 2). You are yet to receive a notice confirming its return; or 3). Its weeks past the estimated delivery date and you are yet to get a refund.

Refused Shipments

SpringWell Water, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. For items refused before delivery, SpringWell will not be held liable for the shipping cost. SpringWell reserves the right to charge 25% restock plus freight/shipping charges for all refused packages.

Damage and/or Lost Shipment

For claims of damaged or lost items (Small Package), return must be made within 10- days of delivery. As for freight shipment, it is the responsibility of the customer to inspect and report any damage/ loss to the freight driver right away. For purpose of filing claims, we may request photos of damage from you. Please, due to the meticulous process involved, investigations may take up to 5 or 14 business days for loss and damage claims.

Policy on cancellation

You reserve the right to cancel any order before the shipping process commences. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. However, you are allowed to return the item for a refund. Contact our customer service via phone (not email) to initiate a cancellation of your order.


Return Policy

General Return Policy

We accept, within six (6) months the return of all SpringWell brand items in their original condition for a full refund. However, shipping charges are not refundable- return shipping charges will be borne by the customer and SpringWell has the right to charge a 25% restock fee for all returned items.

For Water Test kits, you hold the right to return the item unused within 30 days.

Lastly, the following charges on taxes, brokerage, shipping, and customs as well as border crossing charges on shipments are not refundable.

Satisfaction Guarantee

We invite you to try these products for six (6) months; subsequently you’re free to return the product if you’re not satisfied for a full, 100% refund minus a 25% restocking fee. However, return shipping cost is the responsibility of the customer. Taxes, brokerage, customs and border crossing fees on international shipments are not refundable; Note: water conditions must be in line with manufacturer specs.

Product Exchange

Contact customer support if you received a faulty item and wish to replace it for the same type of item. You will receive a prepaid return label from customer support to finalize the return process. A new shipment will be sent to you once we confirm the return of the faulty item.

If you are interested in another product and would like to exchange an item for it, please return the original item per our return policy then go ahead to place a new order for the product you desire. Please note that you can place a new order immediately without waiting for us to receive the original item.

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